You'll find answers to the most common questions about shipping, orders, and artwork below. If there's anything else you'd like to know, feel free to get in touch.
I'm based in Innsbruck, Austria
Yes. I currently offer complimentary shipping to the following countries:
Finland, Austria, Germany, The Netherlands, United Kingdom, Switzerland, United States, Canada, Australia, New Zealand, United Arab Emirates, Japan
Shipping destinations may be updated from time to time. If your country is not listed, please feel free to get in touch before placing an order.
Fine art prints are made to order. Please allow approximately 1–2 weeks for your artwork to be produced, carefully checked and prepared for shipping.
Original artworks are prepared and dispatched from my studio in Austria, and I always do my best to have them carefully packed and on their way to you as quickly as possible.
Once your order has shipped, you will receive tracking information by email.
Estimated delivery times:
Please note that delivery times are estimates and may vary depending on destination, postal services and customs processing.
Artworks are sold unframed unless otherwise stated. Custom framing is available for all original artworks, commissions and prints upon request.
Every order also includes a framing guide with my recommended specifications, making it easy to have your artwork professionally framed by a local framer.
All prints are produced by my trusted fine art print studio, Dialab, using museum-quality giclée printing on Hahnemühle German Etching 310 gsm paper. This combination of archival pigment inks and premium fine art paper offers exceptional detail, rich colour and excellent longevity.
Due to the nature of original artworks and made-to-order fine art prints, returns and exchanges are not possible. If your order arrives damaged or there is an issue with your order, please get in touch within 14 days of delivery so I can resolve it for you.
The copyright of all artworks remains with the artist, even after purchase. Purchasing an original artwork or print does not transfer copyright or reproduction rights. The artwork may not be reproduced, distributed, or used commercially without prior written permission.
You can reach out by email at hello@moonalaybourne.com
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