Frequently Asked Questions

Here you’ll find information about my practice, materials, and the care taken at every stage: from creation to delivery.

FAQs

Each artwork takes approximately 60 to 250+ hours to complete, depending on size and complexity. This time includes conceptualising and photographing the image, selecting and testing colours, and building the drawing slowly through many layers. Always entirely by hand.

I work exclusively with professional-grade coloured pencils and archival, museum-quality papers to ensure longevity and rich colour depth.

I use Caran d’Ache Luminance, Faber-Castell, Derwent Procolour, and Holbein coloured pencils, drawing on Legion, Hahnemühle and Arches papers.

All prints are produced on Hahnemühle German Etching 310g, a museum-quality paper chosen for its texture, durability, and exceptional detail.

Yes, I ship worldwide. All artworks are carefully packaged using secure art cores to ensure they arrive safely. Tracking information is always provided once your order has shipped.

Prints are are printed, packaged and shipped worldwide by Dialab, Hahnemühle certified print studio in Finland.

Original artworks are packed and shipped worldwide directly from my studio in Innsbruck, Austria.

Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the buyer.

Each print is a high-quality reproduction created from a professional scan of the original coloured pencil artwork.

Prints are printed on museum-quality Hahnemühle FineArt German Etching paper (310gsm), known for its exceptional depth, richness, and longevity.

Every print is signed by the artist and comes with a Certificate of Authenticity.

Please note that frames are not included.

All original and custom artworks are final sale. Limited edition prints are made to order, and returns are only possible in exceptional cases. All refund or exchange requests are handled individually.

If your order arrives damaged or incorrect, please contact me within 14 days and I will arrange a replacement or compensation.

When you purchase a fine art print or an original artwork, you are buying the physical artwork itself, not the rights to the image.

The image remains the intellectual property of the artist. You may not reproduce, copy, scan, resell, publish, or use the image commercially without prior written permission.

You are welcome to share photos of your print on social media as long as the art is credited to the artist.

You can reach out by email at hello@moonalaybourne.com - I'll respond as soon as possible.

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